FAQs

If there’s anything else you’d like to know about our advice or services, please do get in touch.

Do you offer independent financial advice?

Yes. Taylor & Taylor offers independent financial advice, which means we are not owned by any institution or life insurance company, and we can review providers across the whole market when recommending a financial plan. You can read more about our independent approach on our Why us? page.

Does the Financial Conduct Authority (FCA) regulate you?

Yes. Taylor & Taylor Financial Planning is a trading style of Taylor & Taylor Financial Services Ltd, which is authorised and regulated by the Financial Conduct Authority. You can check our registration details on the FCA Register website.

Can I choose between meeting in person or on a video call?

Yes. You can choose to meet us face to face at our Bolton office or speak to us by video call, depending on what works best for you. You can contact us to discuss this with our team.

Where are face-to-face meetings held?

Face-to-face meetings are held at our office in Bolton. You will find us at Taylor & Taylor Financial Planning, 94 Chorley New Road, Bolton, Lancashire, BL1 4DH. You can contact us to discuss this with our team.

Do you have parking at your office?

Yes. Parking is available at the rear of our building, so visiting us for a meeting should be straightforward. You can contact us to discuss this with our team.

How long has Taylor & Taylor been providing financial advice?

Taylor & Taylor has been providing financial advice for more than 40 years. We are an established family business with deep roots in Bolton and a long-standing commitment to looking after clients and their families. You can read more about our history and approach on our Why us? page.

Where are you based, and do you work with clients outside your local area?

We are based in Bolton and work with many clients across the local area, including Manchester, Lancashire, Cheshire and Liverpool. We also routinely work with clients across the UK by Zoom or Teams. You can contact us to discuss this with our team.

Are your planners Chartered or Certified?

Yes. Our team includes Chartered and Certified financial planners, giving clients confidence in the standard of knowledge and professionalism they receive. You can visit our Meet the team page to find out more about our planners.

Do you have any client reviews or written/video testimonials, and where can I view them?

Yes. We can provide examples of review documents on request. Testimonials are also available on VouchedFor, and through video testimonials on the Client stories page.

What makes your firm different from other financial planners?

Taylor & Taylor is a well-established family business with excellent client reviews, a strong local reputation and more than 40 years of experience. We have young planners, long-term commitment to the business, and no intention of selling out to a large firm. Our Why Us? page explains more about the way we work.

What is your FCA registration number?

Taylor & Taylor Financial Services Ltd is registered with the Financial Conduct Authority under number 448774. You can check our authorisation on the FCA Register. You can check the FCA Register using our registration details.

What are the key cities, towns and areas you work with clients in?

We work with clients in Bolton and the surrounding areas, including Manchester, Lancashire, Cheshire and Liverpool. We also work with clients across the UK by video call, where this is more convenient. You can contact us to discuss this with our team.

Can you advise on mortgages?

No, we do not advise on mortgages. However, we have specialist contacts we can refer clients to where mortgage advice is needed.

Can you advise on equity release?

No, we do not advise on equity release. If this is something you need to explore, we have specialist contacts we can refer you to.

Can you advise on personal pensions?

Yes. We advise on personal pensions and can help you understand how they fit into your wider financial plan. The People approaching retirement page explains more about this support.

Can you advise on occupational pensions?

In some cases, yes. Whether we can advise will depend on the type of occupational pension scheme involved. The People approaching retirement page explains more about this support.

Can you help me consolidate multiple pensions?

Yes, we can help consolidate multiple pensions where they are money purchase arrangements. We do not deal with final salary schemes. The People approaching retirement page explains more about this support.

Can you help me take my pension tax-efficiently?

Yes. We can help you consider how to take your pension in a tax-efficient way as part of your wider retirement plan. The People approaching retirement page explains more about this support.

Can you help with ethical or sustainable investing?

Yes. We can help with ethical or sustainable investing where this is important to you and appropriate for your circumstances. Our investment philosophy explains how we approach this area.

Can you help me invest an inheritance I’ve received?

Yes. We can help you invest an inheritance in a way that reflects your circumstances, goals and future needs. Our bereaved clients page explains more about this support.

Can you advise on self-invested personal pensions (SIPPs)?

Yes, we can advise on self-invested personal pensions. We do not advise on SIPPs where properties are held within the scheme. Our People approaching retirement page explains more about this support.

Can you advise on final salary or defined benefit transfers?

No. We do not advise on final salary or defined benefit pension transfers.

Do you offer advice on long-term care or later-life planning?

No, we do not offer advice on long-term care or later-life planning. However, we have a specialist contact we can refer clients to where this support is needed.

Can you help with Inheritance Tax planning or estate planning?

Yes. We can help with Inheritance Tax planning and estate planning as part of your wider financial planning needs. Our financial planning approach helps bring these areas together.

Can you advise on investments such as ISAs (Individual Savings Accounts)?

Yes. We can advise on investments such as ISAs and help you understand how they may fit into your wider financial plan. Our investment philosophy explains how we approach this area.

Can you advise on protection such as life insurance, critical illness cover, and income replacement?

Yes. We can advise on protection such as life insurance, critical illness cover and income replacement, and we also have specialist advisers we can refer clients to where appropriate. You can read more about our services and ongoing support online.

Do you offer a free initial consultation?

Yes. The initial meeting is at our expense, so you can understand how we may be able to help before deciding whether to proceed.

How do you charge for financial advice?

Our fees will be discussed at the initial meeting, are available on Our services and how we charge page, and will be detailed within any report we prepare for you. We will make sure the fees are clear before you decide whether to proceed. You can read more about our fees before your first meeting.

What is your minimum fee?

Our minimum fee is normally £2,000 per year. This is determined on a case-by-case basis, depending on the work involved and the service required. You can read more about our fees before your first meeting.

What do you typically charge for a financial plan?

We typically charge £3,000 for a financial plan. The exact fee will be discussed and confirmed before any work is carried out. You can read more about our fees before your first meeting.

Do you charge fixed fees or a percentage of my investments?

We typically charge as a percentage of the investments we advise on. The fee will be agreed with you before we proceed. You can read more about our fees before your first meeting.

Do you get commission?

We receive adviser charges from providers after client agreement. Any charges will be discussed with you clearly before they are put in place. You can read more about our fees before your first meeting.

Do you charge VAT?

No. We do not charge VAT on our advice fees. You can read more about our fees before your first meeting.

How do I know if your fees are competitive?

Our fees sit in the middle of the range typically charged by financial planners nationally. We will discuss our fees openly with you so you can decide whether our service represents value for your needs. You can read more about our fees before your first meeting.

How do your fees compare to other financial planners?

Our fees sit in the middle of the range typically charged by financial planners nationally. We believe this reflects the value of the advice, service and ongoing support we provide. You can read more about our fees before your first meeting.

How can I find your fees?

You can find our fees on Our services and how we charge page, and we will also discuss and agree them during the initial meeting. They will then be confirmed in any reports we prepare for you. You can read more about our fees before your first meeting.

Are my investments protected by the Financial Services Compensation Scheme (FSCS)?

Yes. Eligible investments may be protected by the Financial Services Compensation Scheme, depending on the provider and the circumstances.

What happens if something goes wrong or I have a complaint?

You can contact us verbally or in writing if you have a complaint. We have strict compliance rules and timescales for handling complaints, and we would follow this process should a complaint be raised. You can contact us to discuss this with our team.

How do you keep my personal data secure?

We follow strict GDPR requirements and use strong IT systems to help keep your personal data secure. Protecting client information is an important part of the way we work. Our Privacy Policy explains how we handle personal information.

Are you insured to give financial advice?

Yes. We have fully comprehensive professional indemnity (PI) insurance in place.

How can I check your FCA registration and authorisation?

You can check our authorisation through the FCA website. Our FCA registration number is 448774. You can check the FCA Register using our registration details.

Do you have client stories or case studies I can read?

Yes. We can provide client stories or case studies on request, and written and video examples are also available on our Client stories page to learn more about other clients’ experiences.

How do you measure client satisfaction?

We issue client satisfaction surveys and ask clients for feedback after onboarding a new client or completing significant work for existing clients. You can also view reviews and client stories from people we have helped.

Have you won any awards or accreditations?

No. We are not focused on awards, as we believe client feedback is the measure that matters most to us. You can view client feedback from people we have helped.

Are you featured on VouchedFor?

Yes. Taylor & Taylor is featured on VouchedFor, where you can view client feedback and reviews. You can also read our client stories to learn more about other clients’ experiences.

Can you help me retire early?

Yes. We can help you explore whether retiring early is realistic and what would need to happen to make it possible. The People approaching retirement page explains more about this support.

Can you help me plan my retirement?

Yes. We use cashflow planning tools to help you understand your retirement options and how your finances may support the lifestyle you want. The People approaching retirement page explains more about this support.

What type of clients do you typically work with?

We typically work with business owners, pension clients, clients with Inheritance Tax issues and clients with lump sums to invest. We also help with generational wealth planning. You can read more about who we work with to see how we might be able to help.

Do you work with younger clients who are still building wealth?

Yes. We work with younger clients who are still building wealth and want to organise their finances for the future. The Professionals page explains more about this support.

Do you work with company directors or self-employed clients?

Yes. We work with company directors and self-employed clients, including business owners who want to organise both their business and personal finances. The Business owners page explains more about this support.

Do you work with clients approaching retirement or already retired?

Yes. We work with clients approaching retirement and those already retired, helping them make decisions with confidence. The People approaching retirement page explains more about this support.

Can you help clients who have inherited money?

Yes. We can help clients who have inherited money understand their options and decide how to manage or invest it appropriately. The Bereaved page explains more about this support.

Can you help clients who have sold, or are in the process of selling, a business?

Yes. We can help clients who have sold, or are in the process of selling, a business plan what comes next financially. The Business owners page explains more about this support.

Can you help clients manage their finances after a bereavement?

Yes. We can help clients manage their finances after a bereavement and provide support as they get financially organised for the future. The Bereaved page explains more about this support.

Do you specialise in working with business owners, retirees, or professionals?

Yes. We work with business owners, retirees and professionals, as well as clients with pensions, lump sums to invest, Inheritance Tax issues and generational wealth planning needs. You can read more on the Business owners and Professionals pages to see how we can support you.

Do you offer financial advice for expats or non-UK residents?

No, we do not offer financial advice for expats or non-UK residents. However, we have a specialist in the US who can help US residents or workers with US financial and tax planning advice.

Can you help if I already have existing investments or pensions elsewhere?

Yes, we can help if you already have UK-based investments or pensions elsewhere. We do not advise on overseas investments. The client experience page explains more about working with us.

Is there a minimum amount of investable assets or income I need to become a client?

As a guide, the minimum amount of investable assets is approximately £250,000. This is subject to assessment and will depend on your circumstances and the work required. You can read more about our fees before your first meeting.

How can I book an initial meeting?

Please call the office to speak to a member of our friendly team, who will take some details to understand your requirements. An adviser will then call you back, and if we feel a meeting would be beneficial to both parties, we will send a welcome email with a link to our fact-find, risk questionnaire and other important information before arranging a meeting in the office or by Zoom or Teams. You can contact us to discuss this with our team.

Do I have to pay for an initial meeting?

No. Your initial meeting is at our expense, giving us both the opportunity to understand whether working together would be the right fit.

What do I need to bring to an initial meeting?

Please bring any relevant information about your existing plans, along with ID documents and anything else that may help us understand your circumstances. The more complete the information, the more useful the conversation is likely to be. The client experience page explains more about working with us.

What happens in the first meeting?

Assuming you have completed the fact-finding and had an initial discussion by phone, the first meeting focuses on further fact-finding and discussing your financial requirements. It is also an opportunity for both sides to decide whether we would be a good fit. The client experience page explains more about working with us.

How long should I allow for an initial meeting?

You should usually allow between one and one and a half hours for an initial meeting. This gives us time to discuss your circumstances, goals and the areas where you may need advice. The client experience page explains more about working with us.

Do I have to sign up to your services at an initial meeting?

No. You are welcome to take time away from the meeting to think about our proposition and decide whether you would like to proceed further. The client experience page explains more about working with us.

Do you have a female planner I can work with?

While we do not currently have a female financial planner available, we will always aim to make the advice process feel comfortable, clear and supportive for every client. You can visit our Meet the team page to find out more about our planners.

What happens if my financial planner is away on holiday?

We have two financial advisers in the office, and they are rarely away at the same time. That means there is cover available if your planner is away and you need support. You can visit our Meet the team page to find out more about our planners.

How often will I hear from my financial planner?

As part of our service proposition, you will be offered an annual review. If your circumstances change or you have concerns in the meantime, you are free to contact us at any time for help or advice. You can read more about our services and ongoing support online.

Do you offer cashflow forecasting/planning as part of your service?

Yes. We use CashCalc to support cashflow planning and help clients understand how their finances may look in the future. The client experience page explains more about working with us.

What happens if my circumstances change?

If your circumstances change, you can contact us to discuss what has happened and what it may mean for your plans. We can then help you understand whether your financial plan or arrangements need to be reviewed. The client experience page explains more about working with us.

Can you work alongside my accountant or solicitor?

Yes. We can work alongside your accountant or solicitor, and if you need local contacts for either, we can provide them. The client experience page explains more about working with us.

Can you coordinate with my mortgage adviser if they need information from you?

Yes. We can coordinate with your mortgage adviser if they need information from us, helping to keep the process joined up. The client experience page explains more about working with us.

What happens if my adviser leaves the firm?

This is very unlikely. The main financial adviser is the managing director and the son of the founder of the business, with a long-term commitment to Taylor & Taylor. You can visit our Meet the team page to find out more about our planners.

Can I see an example of a financial plan?

Yes. We can provide an example of a financial plan on request, so you can understand the type of information and recommendations you may receive. Our client experience page explains more about working with us.

Will I be able to see the value of my investments online?

Yes. The platforms we use all provide client-facing login access, so you can view valuations and plan information online. You can read more about our services and ongoing support online.

Do you provide an online portal for clients to view their investments?

Yes. We can upload valuations that we prepare directly to our client portal, giving you a clear place to view information about your investments. You can read more about our services and ongoing support online.

How often will I meet with my financial planner?

You will be offered an annual review as part of our ongoing service. In the early stages, there may be several client meetings to establish the relationship, continue discussions and finalise plans. Our client experience page explains more about working with us.

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